OPPO A91 & OPPO F15 FAQ

1.ColorOS 

1.1 In drawer mode, icons of the same app can be added to the home screen multiple times.
Description： Native system logic, in drawer mode, you can add the same app icon to the home screen repeatedly
Reference： In drawer mode, there is no limit to the number of icons added to the home screen. Users can add icons repeatedly so that users can find applications more quickly
Models involved : Reno 2\A91\F15

1.2 After opening the drawer mode, if the app is removed from the Home screen, it can still be found in the drawer interface.
Description： In drawer mode, the home screen icon is equivalent to a shortcut, and the icon in the drawer interface is the real application, so the home screen cannot uninstall the application, only the icon can be removed.
Reference：After the drawer mode is enabled, the home screen cannot uninstall the application, only the application icon can be removed, and to uninstall the application need to enter the drawer interface.
Models involved: Reno 2\A91\F15

1.3 In the album settings, the [Open Album Network Connection] switch is not turned on, that is, when the album is not connected, why can the image and video be synchronized?
Reference： The album only shows the sync status of the images and videos, and does not consume data. The cloud service application is the one that actually performs synchronization and data usage.
Models involved:  Reno 2\A91\F15

1.4 How to uninstall the app
Reference： Standard mode: directly press and hold the icon, click the uninstall button; after opening the drawer mode, you need to enter the drawer interface, long press the icon and click the uninstall button to uninstall the application.
Models involved:  Reno 2\A91\F15

1.5 After the Do Not Disturb is turned off, the phone restarts and Do Not Disturb automatically turns on
Description： DND is manually turned off when the DND auto-on time is in effect. After the phone is restarted, the DND auto-activation will take effect, so the DND will be automatically turned on.
Reference： After the phone is restarted, the DND auto-on setting will continue to take effect. If you do not want to continue to do the DND, you can manually turn it off.
Models involved: Reno 2\A91\F15

1.6 Android 9.0 When there is more than 7 notifications in the notification bar, there is no button to clear the bottom of the notification bar
Description：The android 9.0 notification bar notification button is cleared on the right side of the notification center, and a notification can be seen at the notification bar.
Reference：The android 9.0 notification bar informs the one-click clear button on the right side of the notification center. If you want to perform a one-click cleaning operation, you can click the button to click the one-click clear button on the right side of the notification center to perform a one-click cleaning operation.
Models involved:  Reno 2\A91\F15

1.7 If the phone memory is less than 5%, you can't create the clone reminder. ColorOS 5.2 can't be created directly. There is no bullet box prompt. ColorOS 6.0 will prompt you to create a bullet box
Description： When the phone memory is less than 5%, it is not allowed to create multiple users, so it is impossible to create a clone. This is the Android native mechanism. At present, in this case, it is not possible to clone but give the user no prompt and the experience is not good. Add toast to prompt the user, can not open the clone application.
Reference：When your phone's memory is less than 5%, you can't open the app.
Models involved: Reno 2\A91\F15

1.8 (Background application) In the recent task, the application card slip while swiping downwards will not be locked
Description： In ColorOS 6.0, the application lock entry of the recent task is placed in the more menu in the upper right corner of the application card. This is to improve the exposure of the lock. Earlier many user’s gave feedback, that they don’t know if they can slide down to lock the application card.
Reference：In order to provide users with a better (background application) card locking experience, as well as reduce the learning cost of new and old users, the lock and split screen entry is placed in the upper right corner of the application card, and the application card can be added by clicking lock.
Models involved:  Reno 2\A91\F15

1.9When the dial pad interface deletes the call log, the left button is not deleted.
Reference：The design change of the dialpad ColorOS 6.0 adds the design of the left and right sliding switch tab. Therefore, this function is removed in order to avoid operational conflicts. You can choose to delete the call history by long pressing on the number.
Models involved:  Reno 2\A91\F15

1.10 ColorOS 6.0 auto backlight (automatic brightness adjustment), the screen is dark or bright does not automatically adjusted / the screen suddenly dims or brightens
Description：After the automatic backlight is turned on, the screen brightness will be adjusted according to the environment. When the automatic backlight is turned on, the user will record the user operation after manually dragging the backlight strip. The user automatically drags the light backlight value to set the automatic backlight to the user to manually drag the value instead of automatic. Backlight value.
Reference：When the auto backlight is turned on, if the user operates by manually dragging the backlight bar, the auto backlight will be set to the manual drag value under the light sensitivity value. If the backlight adjustment is uncomfortable, the auto backlight can be turned off again to restore the light sense. Value adjustment
Models involved:  Reno 2\A91\F15

1.11 ColorOS 6.0 adds a new game cover feature, adding games to the game space, some apps have no cover when added.
Description：There are currently 507 game support covers in the game space, which will bring confusion to the users. The knowledge base has been recorded into the game files supporting the cover. Please check it yourself.
Reference：Currently, the game cover is provided for the 507 models in the current popular game. After the game is downloaded by wifi, the game space will automatically generate the cover of the corresponding game. For other games that are not adapted, the cover will be empty. You can customize the selected image to be the game cover. Follow-up will cover more games in succession. Please continue to pay attention, thank you.
Models involved: Reno 2\A91\F15

1.12 What is Game Space 2.0 & Game Space 1.0? Where is the difference?
Reference: Game space is a system tool that ColorOS provides to accelerate game performance. The game application added here will get performance optimization, network optimization, DND and other functions to help the game experience. The difference is that the 2.0 version is better. Large interface UI upgrade, with the addition of Hyper Boost 2.0 and performance mode.
Models involved:  Reno 2\A91\F15

1.13 ColorOS 6.0's game space feature "block calls" is to directly reject calls or background ringing?
Reference：Hello, ColorOS 6.0's game space feature "Block Call" is about background ringing.
Models involved: Reno 2\A91\F15

1.14 The three modes in Game Space 2.0, such as playing the glory of the king, Will there be any conflict between opening high frame and game space in the game?
Reference：No conflict, the competitive mode of the game space is to ensure the performance required by the game, we have been developed and debugged, and will not conflict with the settings in the game itself.
Models involved: Reno 2\A91\F15

1.15 Notifications sometimes do not show banner
Description：The same application will ban the banner from being played within 1 minute after the banner is swiped up (native strategy).
Reference : In order to reduce the interruption of banner ads to users, after the user manually slides the banner ads, the application banner ads will be prohibited for 1 minute.
Models involved: Reno 2\A91\F15

1.16 Why does the screen clock go off after 5 seconds?
Description：This Samsung screen consumes a lot of power, The screen clock will go off after 5s to save power
Reference : Hello, in order to achieve more power-saving purposes, the screen clock will go out after 5s, which is normal. In addition, the screen clock also has the function of raising the hand to light and click the screen to light up. Pick up the phone or click the screen with your finger, the screen clock will light up.
Models involved: Reno 2\A91\F15

2. Camera

2.1 Inaccurate edge recognition or stuttering in video blurring multiplayer scenes
Description：Hello, the video blur function is implemented by the person recognition keying technology. It is recommended that you use it in a single-person scene. The use of a single-person scene will be better. If there are multiple people in a complex environment, edge recognition may be inaccurate or stuck situation
Reference：Hello, the video blur function is implemented by the person recognition keying technology. It is recommended that you use it in a single-person scene. The use of a single-person scene will be better. If there are multiple people in a complex environment, edge recognition may be inaccurate or stuck Situation, we will continue to optimize in the future.

Models involved: Reno 2\A91\F15

2.2 Shooting slow motion videos will flash.    
Description： The indoor AC voltage shooting has a splash screen phenomenon, because the slow motion camera can reach 240 frames or 480 frames per second, and our AC voltage flashing frequency is 50Hz, the slow motion frame rate is faster than the light, so the slow motion is easy to see. When the light is refreshed, the picture flashes.
Reference： Hello, the flashing frequency of the indoor AC light is 50Hz, and the refresh rate of the slow-motion video shooting exceeds 50Hz, so the screen will flicker. In order to effectively avoid this problem, it is recommended that you shoot a moving scene in a sunny place outdoors.
Models involved: Reno 2\A91\F15

2.3 Taking a slow motion video in a dark place is darker than a normal video.
Description： Slow motion frame rate is of very low exposure, so it will be darker.
Reference： In order to effectively avoid this problem, it is recommended that you take a slow motion video in a place with plenty of light.
Models involved: Reno 2\A91\F15

2.4 The expert mode adjusts the shutter speed and sensitivity, and there is hang issue and water ripples.
Description：This is a normal real-time effect and is a normal phenomenon.
Reference：It is recommended that you re-adjust the parameters or adjust to (AUTO) automatic mode.
Models involved:  Reno 2\A91\F15

3. Structure and hardware issues

3.1 Low success rate of fingerprint unlocking using tempered film
Description：Thickness of the tempered film affects the focusing action of the optical fingerprint camera image acquisition
Reference：Hello, the thickness of the tempered film will affect the quality of the optical image. Tempered film is not recommended. If a film is needed, a high-permeability film is recommended.
Models involved: All under-screen fingerprint models

3.2 Internal structure problem visible with rear 8M wide-angle camera
Description：Wide viewing angle of the wide-angle camera leads to large silkscreen openings, which leads to seeing the motor structure inside
Reference：Hello, this is a normal design structure, does not affect normal use, thank you for your understanding and support.
Models involved: A91\F15

3.3 Rain or water in the phone caused the display to leak or get air 
Description：The preliminary analysis is that after the micro-crack of the screen process enters the liquid and corrodes the air, the root cause remains to be analyzed.
Reference：Hello, the mobile phone itself is not waterproof. The screen of your mobile phone is exposed to rain / bubble, which causes the liquid leakage of the display screen.
Models involved: A91\F15

3.4 The camera has vibration noise at maximum speaker volume
Description：The sub-camera motor is offset to one side, resonance occurs at 700Hz, and the jet pile is supported by the motor, generating occasional noise
Reference：Hello, there will be resonance when the speaker is at maximum volume. It is recommended that you adjust the volume to a moderate level during playback. Thank you for your understanding and support
Models involved : A91\F15

3.5 The screen does not go off when some long-haired women make a call
Description：The mobile phone can normally turn off the screen when it is close to the human ear. The main reason that the screen is not off is that the black hair has a low reflectivity to infrared light, which causes the reflected infrared light to fall below our preset approach threshold, which causes not Off screen
Reference：Hello! Long-haired women answer the phone through their hair, and the phone will occasionally keep the screen on. This phenomenon is normal. It is recommended that you lift your hair when you answer the phone and hold the phone close to your ear. Thank you for your understanding and support!
Models involved: A91\F15\Reno3