Notice about A73 cannot normally restart after entering the Kid's Space
Views: 0 • Likes: 0
1.Background
Recently, users feedback that the OPPO A73 5G cannot reboot normally and stuck on booting animation after entering the Kid's Space.
2.Models
OPPO A73 5G
3.Solution
(1)Temporary solution:
Service Center:
a. Flash
b.Enter the recovery mode, click 「English > Wipe data > enter the verification > Wipe data (which will erase all data)」, and guide the user to enter the Kid Space mode after the phone is recovered, exit the child space mode first and then restart the phone.
Call Center:
a. Guide the user to the Service Center for processing
b.If the user is not convenient to the Service Center, you can guide the user to wipe data: Firstly, hold down the power button and volume+ button for 8 seconds at the same time, after the phone shut down, then hold down the power button and volume- button at the same time for 3 to 5 seconds, into recovery mode, click the「English > Wipe data > enter the verification > Wipe data (which will erase all data)」. After all, the problem can be solved and remind the user to exit the Kid Space before power off or reboot.
(2)Long-term solution:
Wait for the software update.
4.Script
Service Center: I'm very sorry for your inconvenience, we need to clear the data and recovery mobile phone system, after the phone back to normal, you should exit the Kid Space before power off or reboot. At the same time, we will release the online update as soon as possible, please wait for our software update. Thank you for your understanding and support.
Call Center: I'm very sorry for your inconvenience. Please go to the nearest Service Center for processing by professional engineers.
If the user is not convenient to the Service Center: Hello, now we need to erase all data to recover, please follow these steps: Firstly, hold down the power button and volume+ button for 8 seconds at the same time, after the phone shut down, then hold down the power button and volume- button at the same time for 3 to 5 seconds, into recovery mode, click the「English > Wipe data > enter the verification > Wipe data (which will erase all data)」. After all, the problem can be solved and remind the user to exit the Kid Space before power off or reboot. At the same time, we will release the online update as soon as possible, please wait for our software update. Thank you for your understanding and support.
Recently, users feedback that the OPPO A73 5G cannot reboot normally and stuck on booting animation after entering the Kid's Space.
2.Models
OPPO A73 5G
3.Solution
(1)Temporary solution:
Service Center:
a. Flash
b.Enter the recovery mode, click 「English > Wipe data > enter the verification > Wipe data (which will erase all data)」, and guide the user to enter the Kid Space mode after the phone is recovered, exit the child space mode first and then restart the phone.
Call Center:
a. Guide the user to the Service Center for processing
b.If the user is not convenient to the Service Center, you can guide the user to wipe data: Firstly, hold down the power button and volume+ button for 8 seconds at the same time, after the phone shut down, then hold down the power button and volume- button at the same time for 3 to 5 seconds, into recovery mode, click the「English > Wipe data > enter the verification > Wipe data (which will erase all data)」. After all, the problem can be solved and remind the user to exit the Kid Space before power off or reboot.
(2)Long-term solution:
Wait for the software update.
4.Script
Service Center: I'm very sorry for your inconvenience, we need to clear the data and recovery mobile phone system, after the phone back to normal, you should exit the Kid Space before power off or reboot. At the same time, we will release the online update as soon as possible, please wait for our software update. Thank you for your understanding and support.
Call Center: I'm very sorry for your inconvenience. Please go to the nearest Service Center for processing by professional engineers.
If the user is not convenient to the Service Center: Hello, now we need to erase all data to recover, please follow these steps: Firstly, hold down the power button and volume+ button for 8 seconds at the same time, after the phone shut down, then hold down the power button and volume- button at the same time for 3 to 5 seconds, into recovery mode, click the「English > Wipe data > enter the verification > Wipe data (which will erase all data)」. After all, the problem can be solved and remind the user to exit the Kid Space before power off or reboot. At the same time, we will release the online update as soon as possible, please wait for our software update. Thank you for your understanding and support.