How to handle the repeat purchases issue in theme store

1. Problem description:

The customer pay the same theme or font repeatly

2. Reason analysis:

N/A

3. Involved models:

N/A

4. Solution:

We cannot get the users payment details. Users can check their own payment account by themselves. If it  was charged repeatly, please share payment method (whether the account is logged in when paying); payment screenshot; account; IMEI; name of resource; region) to contact person, and we will refund equivalent Koko Coins to clients.

5. Script:

Dear Customer, we are sorry regarding the repeat purchases issue in theme store. You can check the payment account by yourselves first. If it  was charged repeatly, please share the below information to us, and we will refund equivalent Koko Coins to you after we check it:

payment method (whether the account is logged in when paying):

payment screenshot:

Heytap account:

IMEI:

name of resource:

Region: