1. Objective

This guideline is formulated to standardize the management of the abandoned handset in customer service centers and to avoid non-benfen behaviors.

2. Application Scope

This guidance is applicable to all customer service center and all personnel of service center.

3. Definition

It refers to the part of the handset that has been stored in the customer service center for more than 6 months after the customer gives up the maintenance.

4. Process

4.1 Service center need to inform the customer to take back the handset as soon as possible after the customer confirmed to give up the maintenance. We also need to inform the customer that we only keep the handset for 90 days.
4.2 If the customer does not get the handset back in time, and left it in the customer service center for more than 6 months, SC warehouse keeper should return the handset to central warehouse , and the central warehouse should check all handsets in time after receiving them and build up the accounts to track in and out records. 
4.3 Central warehouse should keep all handsets at least 12 months. If there is no one come and take the handset after 12 months, the central warehouse can arrange the scrap accordingly.
4.4 If there are specific local laws and regulations on the treatment of this kind of handsets, then refer to the local laws and regulations after reported to the factory.

5. Other relevant issue

Any non-benfen behavior been found during the inspection process, the related punishment will be executed in accordance with “OPPO Overseas Customer Service Center Non Ben-fen Behavior Regulations ”. 

6. Update Record

Version	Content	Time	Prepared by	Reviewed by
V1.0	Original version	2018-08-30	Joyce	Leo