OPPO Store -Order

Q1:Can I modify order information after placing an order?

1.Shipping Information (Delivery Address, Contact Number, etc.)

You can try to update your shipping details within 30 minutes of placing the order from the [Order Details] page. If the update is unsuccessful or the time limit has passed, please contact customer support for assistance.

2.Product Information (Color, Model, etc.)

Product details cannot be changed after the order is placed. Please carefully check the selected color, model, version and bundled gifts (if any) before confirming your order.

If you need different product details, we recommend cancelling the current order and placing a new order with the correct selection.

Q2:How do I cancel my order?

1. Unpaid orders ：

Unpaid orders will be automatically canceled within 2 hours.

2. For paid orders:

You can try canceling from the [Order Section].

3. If the order has already been shipped:

You may refuse the delivery. Refunds will be initiated after the parcel is received in the warehouse and may take 7–14 business days.

Explore more store questions other users found answers to：

Promotion

Exchange Program/ Coupon/ Bank Discounts/ Student Discount

Order and Payment

Payment

Logistics and Delivery

Shipping FAQs/ Tracking & Contact/ OTP & Edit shipping details

After-Sales Policy and Invoice

Cancellation and Refund /Invoice

Purchase Inquiry

Choosing a Phone Model/ Product Out of Stock/ Price Difference

Membership and Points

Membership/ Point

For any other questions or unlisted issues, please contact our Customer Service directly for support.