OPPO F19 Pro（CPH2285）&Reno5 F（CPH2217）&A94（CPH2203）&Reno5 Lite（CPH2205）FAQ

NO	Question	Answer
1	There are dents on the fantastic purple battery cover	Hello, thank you for your feedback; The green-purple back cover is the first liquid crystal coating process used in the industry. It provides a better color scheme while maintaining good toughness. The color back cover will produce local indentation under external pressure, only at a specific angle It can be seen from the above that this kind of indentation does not affect the function of the whole machine, please rest assured to use it.
2	Fantasy silver battery cover crack	Hello, the silver back cover is flashing sand process, which provides high brightness and matte feel. Like other materials, the surface will have slight cracks when subjected to impact and large deformation. Usually cracks can only be found at a specific angle, and will not affect the normal use of the phone, please rest assured.
3	Silver and black are different in thickness	Hello, thank you for your valuable comments on our products. Since the black and Silver back covers use different processes in the manufacturing process, the two color combinations have different thicknesses. However, the thickness difference between the two is very small, which will not affect your normal use, please rest assured.
4	Fading of battery cover/Chromatic aberration	Hello, thank you for your feedback; The back cover adopts special craftsmanship and is exquisitely made. If you look at it from different venues, brightness and angles, it will show different effects. The original intention is to bring you a colorful experience. This visual difference does not affect the whole machine. Function, please rest assured to use.
5	Decorative scraping hand	Hello, thank you for your feedback; The edge of the camera decoration is designed to increase the protection of the lens and prevent the lens from cracking when the phone is dropped. The height of this decorative piece does not affect the function of the whole machine, nor will it cause any personal injury; The protective case of OPPO F19 Pro&Reno5 F&Reno5 Lite&A94 (modified according to the market model) is designed to match the protective film very well. After wearing the protective case, you will not feel the scratching feel and will not affect your experience, please rest assured use.
6	The silver back cover from the side of the camera has a visual illusion-convex	Hello, I'm sorry to bring you a bad experience. The silver battery cover is a product of our company using a new process. The purpose is to achieve a delicate grainy effect. The effect looks slightly different from different angles. , Is a normal phenomenon, will not affect any function, nor bulge, just a visual illusion, please rest assured to use.
7	In the game voice interface and floating window mode, using WhatsApp or other social applications to send a call or voice, it does not have any sound (for example: Arena of Valor voice game interface, when sending a WhatsApp voice message in the floating window mode, the voice message has no sound )	To protect user privacy, Android R restricts multiple simultaneous recordings;If a call application is recording in the foreground, the background recording function cannot be enabled normally.(Game voice also belongs to the call category)
8	Messenger Snapshot recording video, the editing video interface is severely stuck	Hello, sorry for the inconvenience; This model of mobile phone only supports 4k30fps decoding capability, the application exceeds this decoding capability range when recording video clips
9	Open any APP interface,wakes up Ok Google and then exit the voice assistant, the screen flashes	Hello, sorry for the inconvenience; this is a known issue of Google Voice Assistant, we have contacted a third party to fix the issue as soon as possible
10	Facebook Snapshot, Loop Video Feature: Go to Facebook- Create Snapshot - Select Loop - Start recording video, and a flash screen will appear	Hello, I am sorry for the inconvenience; this is a known problem of third-party applications, we have contacted the third party to fix the problem as soon as possible
11	No Dual-Wi-Fi	Hello, sorry for the inconvenience. This phone does not support Dual-Wi-Fi
12	No dual channel acceleration	Hello, sorry for the inconvenience. This phone does not support dual channel acceleration
13	Call of Duty game is not smooth	Hello, sorry for the inconvenience caused. The performance optimization of this game itself is poor, and we are currently actively promoting the solution of game manufacturers;
14	6G RAM phones do not support quick startup	Hello, I'm sorry for the inconvenience. 6G RAM mobile phone does not support quick startup.
15	Set the desktop icon to the pebble icon style, the desktop folder is still the default square style	Hello, thank you for your feedback; the icon style of the folder is the default and will not change the style of the folder.
16	After clicking the icon in the sidebar to open the floating window, click the blank area, the floating window does not disappear	"Hello, I’m sorry to affect your experience, In the new version of ColorOS 11, according to the user’s daily usage habits and feedback, we have refactored the functions of the floating window so that users can use the floating window application more conveniently; therefore, the new version of the floating window will not exit when clicking on the blank space. , You can exit the floating window in the following ways 1. Click "X" in the upper right corner of the floating window 2. Click the back button on the virtual button to exit the floating window 3. The sliding up gesture exits the floating window through the sliding back gesture on the left and right sides of the bottom (the sliding up gesture in the middle at the bottom can switch the floating window to a mini window) 4. Swipe gestures on both sides, exit the floating window through the return gesture on the left and right sides of the screen"
17	Karaoke has noise and howling	Hello, our mobile phone has the earphone monitor. If you turn on the earphone monitor of the mobile phone and turn on the earphone monitor of the app at the same time, the signals between the two earphone monitors will be superimposed, there will be conflicts, noise and howling, it is recommended You only turn on one earphone monitor at the same time.
18	Whatsapp headset calls are noisy	Hello, the Whatsapp application comes with a super volume. After adding to 16 bars, you can continue to increase the volume. This problem is a functional defect of the third-party application. It is recommended that you reduce the volume to the maximum volume that the phone can reach. use. Press the volume down button to reduce the volume to 15 bars, use at 16 bars or lower volume
19	Noise at the beginning of Skype, Line, Zalo	Hello, this problem is a third-party application problem, and other mobile phones aslo have the same problem. We are promoting third-party APP manufacturers to improve the call effect in this scenario
20	Google dial pad video call does not support video window switching	Hello, I'm sorry to bring you a bad experience. This is the case with product design. We are communicating with Google about optimization
21	Cannot distinguish between SIM1 and SIM2 when receiving SMS	Hello, I'm sorry to bring you a bad experience. This is the case with product design. We are communicating with Google about optimization
22	Click the photo to view immediately after taking the photo, and it will display loading	Hello, this is a normal phenomenon. In order to improve the effect of taking pictures and get clearer and more beautiful photo effects, HDR and beautification algorithms have been upgraded; if you don’t want the "loading" prompt, you can turn off HDR and beautification
23	Does not support CA	Hello, only OPPO Reno5 Lite version (operator version) supports CA, other versions do not support CA
24	There is a low probability that the time to enter the VOOC fast charge mode is 15s slower than the normal time	Hello, I'm sorry to bring you a bad experience; in order to charge reliably, the phone itself will perform a self-check on the hardware status, and the fast charge VOOC sign appears on the phone slowly during the self-check process (about 15s slower than normal) . After the self-inspection is completed, it will return to normal. The frequency of the self-inspection is low and will not affect your normal use. Please rest assured.
25	When shutting down, the phone has a low probability of restarting	Hello, I'm sorry to bring you a bad experience; when the phone is turned off, it happens to run into a memory defragmentation scan and defragmentation automatically, which will restart the phone, but the phone will not lose data, and the phone will still work after restarting. this is a low probability. We will improve this feature in the next version.
26	Use the camera to take photos that look greenish	Hello, I am sorry to bring you a bad experience; when the camera is used for the first time, there will be a low probability of misrecognizing the camera name, resulting in an abnormal color; restarting can solve this problem, and we have also fixed this problem in the updated version of the flashing software.
27	phone fail to update Chrome and Android Webview	Option1. Select “Update All” from the My apps & games page. Option2. You can try clearing the cache and data for the Play Store. Hello, The three apps of Chrome, webview, and paly store are all together and cannot be installed or updated separately. You need to "update all" to update. We have confirmed this issue with Google, and Google replied A long term fix is in the works but them not able to share a timeline. Thank you!
28	The laser-engraved Cato with CPH2203 characters is mixed to other areas where laser-engraved Cato is not required	Countermeasures: First determine whether the client type is CPH2203, path: open the settings, the model in "about phone" is the model of the phone. The client type is CPH2203, according to the following explanation : Hello, thank you for your feedback. This phone has two kinds of SIM card tray,this SIM card tray functions and others are completely the same, Please rest assured to use it. If you don’t like this SIM card tray, we can replace it with a new one without a logo for free. The client type is non-CPH2203, according to the following explanation: Hello, thank you for your feedback. this is because a small amount of SIM card tray has a very low probability of misuse, but SIM card tray functions and others are completely the same, please rest assured to use. if you don’t like this SIM card tray, we can Replace you with a new card tray without logo for free.
29	Background blur when taking pictures in dynamic bokeh mode	Countermeasure: Just select the normal camera mode to take pictures. Argument: Dynamic bokeh is a new and interesting photographing style; the main character is more prominent, and the background of the picture is a dynamic streamer style.

OPPO F19 Pro（CPH2285）&Reno5 F（CPH2217）&A94（CPH2203）&Reno5 Lite（CPH2205）FAQ

Related Articles

OPPO F19 Pro（CPH2285）&Reno5 F（CPH2217）&A94（CPH2203）&Reno5 Lite（CPH2205）Specification List

OPPO F19 Pro（CPH2285）&Reno5 F（CPH2217）&A94（CPH2203）&Reno5 Lite（CPH2205)BOM

OPPO F19 Pro（CPH2285）OPPO Reno5 F（CPH2217）OPPO A94（CPH2203）OPPO Reno5 Lite（CPH2205）Service Manual V1

OPPO F19 Pro（CPH2285）OPPO Reno5 F（CPH2217）OPPO A94（CPH2203）OPPO Reno5 Lite（CPH2205）BOM

OPPO F19 Pro（CPH2285）OPPO Reno5 F（CPH2217）OPPO A94（CPH2203）OPPO Reno5 Lite（CPH2205）Assembly and Disassembly Video