K3 FAQ
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1. Desktop Operation
1.1 The desktop drawer mode index bar only supports English, Chinese Simplified and Chinese Traditional (After opening the drawer desktop, switch to other languages except the English language Chinese Simplified, Chinese Traditional . There is no index bar on the drawer desktop).
Script: We are really sorry, this problem is under optimization, and the subsequent version will solve this problem.
1.2 Multiple duplicate icons appear on the main desktop.
Script：In drawer mode, there is no limit to the number of icons added to the main desktop. Users can add icons repeatedly so that users can find applications faster.
1.3 How to uninstall the app.
Script：Standard Mode: long press the icon, click the uninstall button；
Drawer Mode: Need to enter the drawer desktop, long press the icon and click the uninstall button to uninstall the application
2. Camera
2.1 K3 has many highlights when shooting street lights at night.
Script：The highlight you see is caused by the reflection of the battery cover, You can avoid this by adjusting the angle of the phone.
2.2 Camera mode is not reset.
Script：New features, in order to enhance the user's camera experience, if the camera was used repeatedly in a short period of time, the used camera mode will be retained; if the camera is not used for a certain period of time, it will automatically return to the default photo mode.
2.3 Video mode 1080P does not support filter effects. (Video mode, when the resolution is 1080P (or 4K), turning on the filter will automatically reduce the resolution to 720P).
Script：In order to improve the user's HD shooting experience, no filter effect is required when recording 1080P (or 4K) ultra-clear images. If you need to use effects such as filters, switch to 720P HD mode.
2.4 What is the effect of AI smart beauty.
Script: In portrait mode, the AI algorithm is used to detect the age, gender, skin color, skin type and other information of the character, and these parameters are sent to the beauty library to assist in setting different beauty parameters.
2.5 Click the camera button and immediately enter the album, you may see the prompt "Loading".
Script：When taking a quick photo, the camera executes many algorithms, and the processor needs a period of processing, which is a normal phenomenon.
2.6 Taking a slow motion video in a dark place is darker than a normal video.
Script: The slow motion video frame rate is very high and the exposure time is short, so it will be darker. To avoid this problem, it is recommended that you shoot in a well-lit area.
2.7 Shooting slow motion videos may cause a Screen flicker.
Script: When shooting slow motion video indoors, because the slow motion camera is 240 frames or 480 frames per second, and our light refresh time is 50 frames per second, the slow motion frame rate is faster than the light, so the slow motion video is easy to see the light refresh, looks like Screen flicker. To avoid this problem, it is recommended that you shoot in a well-lit area.
2.8 Adjusting shutter speed and sensitivity in professional mode may cause delay and water ripple.
Script: This is a normal real-time effect and it is recommended that you re-adjust the parameters or adjust to AUTO mode.
2.9 Exiting the camera immediately after taking a photo may result in the photo not being saved.
Script: After the camera is taken, the picture will be processed in the background. It is recommended to wait for a while before exiting the camera. We will continue to optimize for this problem.
2.10 When you exit from the camera interface to the desktop, the screen will be dimmed.
Script: In order to enhance the camera preview effect, the highlight mode is made on the camera interface. When entering the camera, the brightness will increase, the brightness will decrease when the camera is exited, and the process of lowering will give the screen a darker feeling.
2.11 Does the Ultra night mode need to be turned on in the setting or can it automatically recognize the night scene?
Script: Ultra night mode need to be turned on in the setting
3. ColorOS 6
3.1 After the Do Not Disturb is turned off, the phone restarts so DND also turns on automatically.
Script：If the DND auto-on time is in effect, the DND will be turned off manually. After the phone restarts, the DND auto-on will take effect, so the DND will be automatically turned on.If you do not want to continue to do the DND, you can manually turn it off.
3.2 When there is more than 7 notifications in the notification bar, there is no button to clear at the bottom of the notification bar.
The notification bar informs the one-click clear button on the right side of the notification center when you slide up in the notification bar. If you want to perform a one-click cleaning operation, you can click the button to click the one-click clear button on the right side of the notification center to perform a one-click cleaning operation.
3.3 When your phone’s memory is less than 5% cannot get the clone app notification.
Script: When the phone memory is less than 5%, it is not allowed to create multiple users, so it is impossible to create a clone. This is the Android native mechanism. At present, in this case, it is not possible to create clone but give the user no prompt and the experience is not good. In the future we will add toast to prompt the user, cannot open the clone app.
3.4 (Background application) In the recent task, the application will not be locked after being pulled down.
Script: In order to provide users with a better (background application) card locking experience, the lock and split screen entry is placed in the upper right corner of the application card, and the application card can be locked by clicking.
3.5 Slide the call history interface to the left without the "Delete" button.
Script: ColorOS 6.0 adds a design for the left and right sliding tabs. This feature was removed to avoid operational conflicts. You can choose to delete your call history by long pressing on the phone number.
3.6 After the automatic brightness is turned on, the screen brightness is not automatically adjusted/the screen suddenly becomes dark or bright.
Script: After the auto brightness is turned on, the phone will adjust the brightness of the screen according to the ambient light. If the user manually slides the control bar while the auto brightness is on, the system will record the user's manual operation brightness and set it as the default brightness. If you feel uncomfortable with the brightness of the backlight, you can turn on the "auto brightness" again to adjust the backlight brightness.
4. Phone Call
4.1 The other party cannot hear your voice during the call or prompts “recording failed” when you send a voice message.
Script: It is very likely that some apps are using microphone resources in this case. It is recommended that you try to restart your phone.
4.2 The phone does not recognize the SIM card.
Script: In this case, it is recommended to check if the SIM card is severely worn and causes poor contact. If it is normal, you can re-plug or restart your phone to check the function.
5. Blue tooth
5.1 When the Bluetooth earphone and the wired earphone are connected to the mobile phone at the same time, the sound is preferentially output from the Bluetooth headset.
Script: Designed to prioritize Bluetooth headset output in order to maintain ease of conversation
6. Third-party issues
6.1 Why are some apps not actually using the camera, but the camera is rising?
Some application design problems, these applications will open the camera in the background, but there is no preview interface for the user to see, the phone receives the application's camera open request, will lift and fall. We will optimize in the future.
6.2 Why is the phone locked, but the camera is not coming down?
Check if the camera is used before the lock screen, because very few applications need to continue to use the camera after the lock screen, it is recommended to exit the application before the lock screen. We will optimize in the future.
7. Lifting motor
7.1 Whether the front camera is easy to accumulate dust.
Script: Most of the time of the rising camera is hidden in the body of the phone. It only rises when it is used, it does not leak for a long time, and it is not easy to accumulate dust.
7.2 Abnormal sound while camera lifting.
In order to realize the high-definition full-screen display effect, the model adopts a motor-driven integrated lifting structure, which is difficult to avoid slight rotation and sway during the motor drive.
7.3 The rising camera cannot be raised or lowered to the default position.
Due to the unique lifting structure of the camera, there is an opening at the upper end of the protective case. There may be some error in the top opening of the protective shell purchased by the third party, which may causes the lifting mechanism to be hindered during the lifting process.
8. Unlock
8.1 Can twins unlock each other's mobile phones?
When the users use the face recognition, the system automatically records the user's facial features. When a certain number of feature points are recognized, the phone can be unlocked.
8.2 Using the fingerprint to unlock in the state of the “Night Shield” mode may cause a Screen flicker.
In order to improve the accuracy of fingerprint unlocking, the fingerprint and Night Shield mode will not be activated at the same time. When the fingerprint icon appears, the Night Shield mode will disappear automatically, after the fingerprint is successfully unlocked, it will automatically start again.
8.3 Low probability of unlocking after used screen guard.
K3 uses a light-sensing fingerprint. The thickness of different protective films is different, which will cause light to refract, which affects the collection of fingerprint information. Please replace the original protective film.
9. Others
9.1 Mobile phone can't flash charge.
In the new model, we have added anti-counterfeiting technology. The non-OPPO adapters on the market may not be able to flash charge. It is recommended that you use the original adapter for charging.
9.2 K3 rising camera tilts forward.
The K3 uses a mechanical lifting motor. Due to the mechanical clearance, there will be slight shaking or tilting during the movement, which will not affect the function, life and camera experience of the mobile phone.
1.1 The desktop drawer mode index bar only supports English, Chinese Simplified and Chinese Traditional (After opening the drawer desktop, switch to other languages except the English language Chinese Simplified, Chinese Traditional . There is no index bar on the drawer desktop).
Script: We are really sorry, this problem is under optimization, and the subsequent version will solve this problem.
1.2 Multiple duplicate icons appear on the main desktop.
Script：In drawer mode, there is no limit to the number of icons added to the main desktop. Users can add icons repeatedly so that users can find applications faster.
1.3 How to uninstall the app.
Script：Standard Mode: long press the icon, click the uninstall button；
Drawer Mode: Need to enter the drawer desktop, long press the icon and click the uninstall button to uninstall the application
2. Camera
2.1 K3 has many highlights when shooting street lights at night.
Script：The highlight you see is caused by the reflection of the battery cover, You can avoid this by adjusting the angle of the phone.
2.2 Camera mode is not reset.
Script：New features, in order to enhance the user's camera experience, if the camera was used repeatedly in a short period of time, the used camera mode will be retained; if the camera is not used for a certain period of time, it will automatically return to the default photo mode.
2.3 Video mode 1080P does not support filter effects. (Video mode, when the resolution is 1080P (or 4K), turning on the filter will automatically reduce the resolution to 720P).
Script：In order to improve the user's HD shooting experience, no filter effect is required when recording 1080P (or 4K) ultra-clear images. If you need to use effects such as filters, switch to 720P HD mode.
2.4 What is the effect of AI smart beauty.
Script: In portrait mode, the AI algorithm is used to detect the age, gender, skin color, skin type and other information of the character, and these parameters are sent to the beauty library to assist in setting different beauty parameters.
2.5 Click the camera button and immediately enter the album, you may see the prompt "Loading".
Script：When taking a quick photo, the camera executes many algorithms, and the processor needs a period of processing, which is a normal phenomenon.
2.6 Taking a slow motion video in a dark place is darker than a normal video.
Script: The slow motion video frame rate is very high and the exposure time is short, so it will be darker. To avoid this problem, it is recommended that you shoot in a well-lit area.
2.7 Shooting slow motion videos may cause a Screen flicker.
Script: When shooting slow motion video indoors, because the slow motion camera is 240 frames or 480 frames per second, and our light refresh time is 50 frames per second, the slow motion frame rate is faster than the light, so the slow motion video is easy to see the light refresh, looks like Screen flicker. To avoid this problem, it is recommended that you shoot in a well-lit area.
2.8 Adjusting shutter speed and sensitivity in professional mode may cause delay and water ripple.
Script: This is a normal real-time effect and it is recommended that you re-adjust the parameters or adjust to AUTO mode.
2.9 Exiting the camera immediately after taking a photo may result in the photo not being saved.
Script: After the camera is taken, the picture will be processed in the background. It is recommended to wait for a while before exiting the camera. We will continue to optimize for this problem.
2.10 When you exit from the camera interface to the desktop, the screen will be dimmed.
Script: In order to enhance the camera preview effect, the highlight mode is made on the camera interface. When entering the camera, the brightness will increase, the brightness will decrease when the camera is exited, and the process of lowering will give the screen a darker feeling.
2.11 Does the Ultra night mode need to be turned on in the setting or can it automatically recognize the night scene?
Script: Ultra night mode need to be turned on in the setting
3. ColorOS 6
3.1 After the Do Not Disturb is turned off, the phone restarts so DND also turns on automatically.
Script：If the DND auto-on time is in effect, the DND will be turned off manually. After the phone restarts, the DND auto-on will take effect, so the DND will be automatically turned on.If you do not want to continue to do the DND, you can manually turn it off.
3.2 When there is more than 7 notifications in the notification bar, there is no button to clear at the bottom of the notification bar.
The notification bar informs the one-click clear button on the right side of the notification center when you slide up in the notification bar. If you want to perform a one-click cleaning operation, you can click the button to click the one-click clear button on the right side of the notification center to perform a one-click cleaning operation.
3.3 When your phone’s memory is less than 5% cannot get the clone app notification.
Script: When the phone memory is less than 5%, it is not allowed to create multiple users, so it is impossible to create a clone. This is the Android native mechanism. At present, in this case, it is not possible to create clone but give the user no prompt and the experience is not good. In the future we will add toast to prompt the user, cannot open the clone app.
3.4 (Background application) In the recent task, the application will not be locked after being pulled down.
Script: In order to provide users with a better (background application) card locking experience, the lock and split screen entry is placed in the upper right corner of the application card, and the application card can be locked by clicking.
3.5 Slide the call history interface to the left without the "Delete" button.
Script: ColorOS 6.0 adds a design for the left and right sliding tabs. This feature was removed to avoid operational conflicts. You can choose to delete your call history by long pressing on the phone number.
3.6 After the automatic brightness is turned on, the screen brightness is not automatically adjusted/the screen suddenly becomes dark or bright.
Script: After the auto brightness is turned on, the phone will adjust the brightness of the screen according to the ambient light. If the user manually slides the control bar while the auto brightness is on, the system will record the user's manual operation brightness and set it as the default brightness. If you feel uncomfortable with the brightness of the backlight, you can turn on the "auto brightness" again to adjust the backlight brightness.
4. Phone Call
4.1 The other party cannot hear your voice during the call or prompts “recording failed” when you send a voice message.
Script: It is very likely that some apps are using microphone resources in this case. It is recommended that you try to restart your phone.
4.2 The phone does not recognize the SIM card.
Script: In this case, it is recommended to check if the SIM card is severely worn and causes poor contact. If it is normal, you can re-plug or restart your phone to check the function.
5. Blue tooth
5.1 When the Bluetooth earphone and the wired earphone are connected to the mobile phone at the same time, the sound is preferentially output from the Bluetooth headset.
Script: Designed to prioritize Bluetooth headset output in order to maintain ease of conversation
6. Third-party issues
6.1 Why are some apps not actually using the camera, but the camera is rising?
Some application design problems, these applications will open the camera in the background, but there is no preview interface for the user to see, the phone receives the application's camera open request, will lift and fall. We will optimize in the future.
6.2 Why is the phone locked, but the camera is not coming down?
Check if the camera is used before the lock screen, because very few applications need to continue to use the camera after the lock screen, it is recommended to exit the application before the lock screen. We will optimize in the future.
7. Lifting motor
7.1 Whether the front camera is easy to accumulate dust.
Script: Most of the time of the rising camera is hidden in the body of the phone. It only rises when it is used, it does not leak for a long time, and it is not easy to accumulate dust.
7.2 Abnormal sound while camera lifting.
In order to realize the high-definition full-screen display effect, the model adopts a motor-driven integrated lifting structure, which is difficult to avoid slight rotation and sway during the motor drive.
7.3 The rising camera cannot be raised or lowered to the default position.
Due to the unique lifting structure of the camera, there is an opening at the upper end of the protective case. There may be some error in the top opening of the protective shell purchased by the third party, which may causes the lifting mechanism to be hindered during the lifting process.
8. Unlock
8.1 Can twins unlock each other's mobile phones?
When the users use the face recognition, the system automatically records the user's facial features. When a certain number of feature points are recognized, the phone can be unlocked.
8.2 Using the fingerprint to unlock in the state of the “Night Shield” mode may cause a Screen flicker.
In order to improve the accuracy of fingerprint unlocking, the fingerprint and Night Shield mode will not be activated at the same time. When the fingerprint icon appears, the Night Shield mode will disappear automatically, after the fingerprint is successfully unlocked, it will automatically start again.
8.3 Low probability of unlocking after used screen guard.
K3 uses a light-sensing fingerprint. The thickness of different protective films is different, which will cause light to refract, which affects the collection of fingerprint information. Please replace the original protective film.
9. Others
9.1 Mobile phone can't flash charge.
In the new model, we have added anti-counterfeiting technology. The non-OPPO adapters on the market may not be able to flash charge. It is recommended that you use the original adapter for charging.
9.2 K3 rising camera tilts forward.
The K3 uses a mechanical lifting motor. Due to the mechanical clearance, there will be slight shaking or tilting during the movement, which will not affect the function, life and camera experience of the mobile phone.