eSIM FAQ

No.

Question

Answer

1

Way to add eSIM card

Connect to Wi-Fi network
Method 1:
1. [Settings -> SIM card & mobile data -> Manage eSIM Card];
2. [Click to download the SIM card -> Click to continue->Scan the QR code of eSIM].

Method 2:
1. [Settings -> SIM card & mobile data -> Manage eSIM Card];
2. [Click to download the SIM card -> Click to continue>Need help>Manual input>Enter the code].

2

Way to enable eSIM card

[Settings -> SIM card & mobile data -> Manage eSIM Card->Enable]

3

Way to disable eSIM card

[Settings -> SIM card & mobile data -> Manage eSIM Card->Disable]

4

Way to delete eSIM account

Method 1:
[Settings -> SIM card & mobile data -> Manage eSIM Card->Delete]

Method 2:
[Settings->Additional settings->Backup and reset->Erase all data->Clear data and eSIM information]

5

Set call forwarding of eSIM

[Settings->SIM card & mobile data -> Pull down and jump to Call settings-> Carrier call settings]

6

Way to set up a blacklist for eSIM

[Phone -> Desktop Dialing Application -> Click on the upper right corner to select Settings -> Blocked number]
Or: [Settings -> Privacy -> Black list]

7

How much is the memory size occupied by eSIM Profile

Generally around 100kB, please consult the operator for details

8

Way to recover after eSIM is deleted

Connect to Wi-Fi network
Method 1:
1. [Settings -> SIM card & mobile data -> Manage eSIM Card];
2. [Click to download the SIM card -> Click to continue->Scan the QR code of eSIM].

Method 2:
1. [Settings -> SIM card & mobile data -> Manage eSIM Card];
2. [Click to download the SIM card -> Click to continue>Need help>Manual input>Enter the code].

9

Way to query EID

Path: [Settings->About phone->SIM card status]

10

Way to check the balance of eSIM

Please consult the operator for details

11

After replacing the mainboard, the eSIM disappear

Since eSIM information is written to the mainboard, eSIM will become invalid when the mobile phone is replaced or the mainboard is replaced. If you need to reapply for eSIM, please contact the operator

12

How many eSIMs can be enable at the same time

Only one eSIM can be opened at the same time

13

Can dual SIM dual standby when eSIM and physical card exist at the same time

Support dual standby when eSIM and physical card exist at the same time

14

How many eSIMs can be added to the phone

Determined by the dedicated memory of the mobile phone and the profile size of the eSIM, generally about 5 eSIMs can be added

15

After replacing the mainboard, the eSIM disappear

Since eSIM information is written to the mainboard, eSIM will become invalid when the mobile phone is replaced or the mainboard is replaced. If you need to reapply for eSIM, please contact the operator

16

Way to transfer eSIM from old phone to new phone

Different operators have different eSIM solutions, please consult the operator for details

17

Whether to support one card multiple terminals

Different operators have different eSIM solutions, please consult the operator for details

18

Will update or flashing cause the loss of the eSIM account

Will not cause loss of eSIM account

19

After eSIM is added, can it be used independently without networking?

eSIM can be used independently after added

20

Is there any difference between eSIM signal strength and physical card?

eSIM will not affect the signal, no difference from the physical card

21

Is there a difference between eSIM power consumption and physical card?

eSIM's consumption is the same as the physical card