BSC Management of All Roles

BSC rules for all Contact Center positions.
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4.2 BSC Management of All Roles

Attachment

4.2-1 BSC Sheet of OPPO APAC & SEA Regional Hub_Template
(Introduction : Scorecard template for all positions in Contact Center Sites)

4.2-2 Questionnaires_QA
(Introduction : Template to collect feedback towards QA position in Contact Center Sites)

4.2-3 Questionnaires_TL
(Introduction : Template to collect feedback towards TL position in Contact Center Sites)

4.2-4 Questionnaires_Trainer & SME
(Introduction : Template to collect feedback towards Trainer & SME position in Contact Center Sites)