3.1 Training Process
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Training SOP & schedule arrangement for new hires/new products, and training management mechanism.
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3.1 Training Process
3.1-1 New Hired Training Plotter
(Introduction ： Training schedule for new hires, including topics of training classes & time schedule for all training related actions)
3.1-2 Assessment Template
(Introduction ： Score Table to show how agents' performance during pre-job training will be evaluated)
Click to download and read the article details.
3.1 Training Process
Attachment
3.1-1 New Hired Training Plotter(Introduction ： Training schedule for new hires, including topics of training classes & time schedule for all training related actions)
3.1-2 Assessment Template
(Introduction ： Score Table to show how agents' performance during pre-job training will be evaluated)