2.2 Complaint Handling Standard
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Definition, categorization & judgement criterion of complaints; Online & offline handling SOP & standard, handling principles & assessment of complaint; Complaint monitoring, report & complaint story sharing rules.
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2.2 Complaint Handling Standard
2.2-1 Complaint Types and Scenarios
(Introduction ： Complaint categorizations based on complaint targets and scenarios)
2.2-2 OPPO Overseas Complaint Judgment Criteria 2.0
(Introduction ： Standard to judge if it is a valid complaint case)
2.2-3 Complaint Documentation Regulation
(Introduction ： A guidance on how to make complete documentation for complaint cases)
2.2-4 Complaint Tracking list
(Introduction ： A reference template of tracking list for CC sites where you don't have your own template)
2.2-5 Complaint Contact Window_20190822
(Introduction ： A contact list of complaint specialist of overseas Contact Center Sites)
Click to download and read the article details.
2.2 Complaint Handling Standard
Attachment
2.2-1 Complaint Types and Scenarios(Introduction ： Complaint categorizations based on complaint targets and scenarios)
2.2-2 OPPO Overseas Complaint Judgment Criteria 2.0
(Introduction ： Standard to judge if it is a valid complaint case)
2.2-3 Complaint Documentation Regulation
(Introduction ： A guidance on how to make complete documentation for complaint cases)
2.2-4 Complaint Tracking list
(Introduction ： A reference template of tracking list for CC sites where you don't have your own template)
2.2-5 Complaint Contact Window_20190822
(Introduction ： A contact list of complaint specialist of overseas Contact Center Sites)