Unable to View Netflix in HDR on OPPO Find X2/Find X2 Pro

 

Situation: Videos streaming on Netflix are not in HDR quality.

Applicable to: OPPO Find X2/Find X2 Pro.

Streaming in HDR on Find X2/Find X2 Pro requires the following:

• HDR supported phone models: Find X2 models (PDEM10,PDET10, CPH2023) Find X2 Pro models (PDEM30, CPH2025). Check your phone model in [Settings] > [About Phone] > [Model].

• Devices must run the latest firmware.

• Netflix app updated to version 5.0 or above for Android. To check your Netflix app version, long press the Netflix app on the home screen > [App Info].

• A steady internet connection speed of 25 megabits per second or higher.

• A plan that supports streaming in Ultra HD.

• Streaming quality set to High in Netflix.

 

Perform the following troubleshooting steps and continue to the next step if issue persists.

1. Restart phone.

2. Update on your phone's software. Go to [Settings] >[Software Updates] and update your device to the latest software.

3. Update the Netflix app in Play Store. Open [Play Store] and on the top left corner, tap the menu icon  > [My apps & games] > [Updates] > find the [Netflix] app > tap [Update].

4. Check if your Wi-Fi has good speed and stable connection.

5. Set the Netflix streaming quality to High. For more information on the video quality settings, see https://help.netflix.com/en/node/87.

6. Check if your Netflix plan supports Ultra HD at netflix.com/ChangePlan.

7. Clear the cache and data of the Netflix app in [Settings] > [App Management] > [App List] > [Netflix] > [Storage Usage] > [Clear Cache] > [Clear Data].

8. Uninstall and reinstall the Netflix app.

If issue still persists, contact Netflix support to check for other issues.

 

*Pictures, settings, and paths might differ from those of your phone, but these won't affect the description in this article.