Complaints involve cross-departmental cooperation. What are the respective responsibilities of each business unit in the process of handling complaints? What can the business units do to ensure that the case is resolved within the timeliness? For anwser all those questions, we have built-up the Complaint Management Module to share complaint cases, the blows are the cases highlights, and hope we can learn from each other and improve complaint handling skills.
 

Cases:

1. Do Not Question Customer
2. Avoid Repeatedly Repair
3. Unreasonable Charge, Zero Tolerance
4. What is our service concept
5. Meet Customer's Reasonable Request
6. What Can We Learn from DiDi Incidents
7. Customer Service can Be Flexible
8. Service Attitude
9. How to Get Old Models Repaired
10. Notice on Giving Maintenance Disccount
11. Be Minded on Script
12. Case Study
13. Handle Complaint Caused by Salesmen Providing Wrong Information
14. Complaint Handling Skill – Script Writing Skill
15. Customer Complaint Mentality
16. Complaint Mentality-Seeking for Compensation
17. Complaint Mentality--Seeking Respect
18. How do We Treat Complaint Correctly
19. Maintain High Sensitivity
20. What Should I Do if I See Negative Reports of Company
21. How to Handle Customer Complaint